Hire a Sales Support Officer for Your Business
Take admin off your sales team — quote prep, CRM updates, follow-ups and reporting handled by a dedicated assistant.
Role snapshot
Sales Support Officer
- CRM data entry and clean-up
- Quote and proposal preparation
- Follow-up scheduling
- Pipeline reporting
- Customer onboarding paperwork
Your dedicated office & admin support partner
A Sales Support Officer provides dedicated sales support to Australian businesses — owning recurring tasks, coordinating with your team, and keeping operations running smoothly so leaders can focus on growth.
Keeps your operations organised
Ensures tasks, documents and workflows are structured and tracked.
Handles routine admin work
Manages emails, scheduling, data and internal coordination.
Supports your entire team
Acts as a central support point across departments.
Frees your time for growth
Lets you focus on clients, strategy and revenue.
When should you hire a Sales Support Officer?
If any of these sound familiar, it's time to bring on dedicated support.
You're spending too much time on repetitive tasks
Follow-ups, emails or deadlines are slipping
Your team is overloaded and stretched thin
You want to scale without the cost of a local hire
You need structured, reliable day-to-day support
You're ready to focus on growth, not admin
Everything they can handle for you
A typical week with a VSS Sales Support Officer — organised, accountable, and aligned to your business.
CRM data entry and clean
- CRM data entry and clean-up
Quote and proposal preparation
- Quote and proposal preparation
Follow
- Follow-up scheduling
Pipeline reporting
- Pipeline reporting
Customer onboarding paperwork
- Customer onboarding paperwork
Sales collateral updates
- Sales collateral updates
How businesses use a Sales Support Officer
Real ways Australian businesses put this role to work.
Founders & Owners
Offload day-to-day execution so you can focus on sales, strategy and clients.
- Inbox & calendar management
- Daily follow-ups
- Reporting & prep work
Agencies & Service Businesses
Add capacity without hiring locally — keep margins healthy as you grow.
- Client coordination
- Project admin
- Document preparation
SMEs & Established Teams
Plug capability gaps and standardise back-office workflows.
- Process documentation
- Data & reporting
- Vendor coordination
Trades & Field Businesses
Run the office while you're on the tools or with clients.
- Quotes & invoicing
- Job scheduling
- Customer follow-up
Tools your Sales Support Officer can use
We onboard them on your stack — no setup work for you.
How this role helps owners grow faster
Impact at a glance
per weekBy removing repetitive sales tasks, owners regain time for sales, leadership and strategy.
Before & after hiring a Sales Support Officer
Before hiring
- Owner buried in repetitive admin
- Slow customer responses
- Tasks slipping through the cracks
- No structured workflow
- High local hiring cost & overhead
After VSS
- Dedicated staff handles the routine
- Fast, consistent client follow-up
- Tracked tasks with clear ownership
- Documented daily workflow
- Up to 70% lower total cost
Industries that hire this role
Click an industry to see how we tailor Sales Support Officers for that sector.
Local hire vs Freelancer vs VSS
| Criteria | Local Hire | Freelancer | VSS Dedicated |
|---|---|---|---|
| Total monthly cost | $$$$ | $$ | $ |
| Long-term commitment | ✓ | ✗ | ✓ |
| Daily management | You | You | VSS + You |
| Onboarding & training | Weeks | Variable | Done for you |
| Office environment | Yours | Home | Managed office |
| Replacement guarantee | ✗ | ✗ | ✓ |
| Reliability & oversight | Medium | Low | High |
| Australian oversight | N/A | ✗ | ✓ |
| Time to start | 6–12 wks | 1–2 wks | 7–14 days |
Simple plans for every stage
Part-Time
From $9/hr
20 hrs/week — ideal to start.
Full-Time
From $8/hr
38 hrs/week dedicated to you.
Dedicated Resource
Custom
Multi-staff teams & specialists.
"Within three weeks our VSS hire was running point on the day-to-day — the difference in our workload was immediate."
Melbourne Business Owner
VSS Client
Sales Support Officer — your questions answered
Need a Sales Support Officer without local hiring costs?
Book a free consultation and we'll match you with a dedicated sales support officer within 7–14 days.